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ADSL FAQ

Option 1: Refills through SMS channel (Prepaid Card Pin purchased from our point of sale), please send a message to 81979979,and then follow the steps below:

  • For renewal: CYB#R#landline or username#pincode
    (sample:CYB#R#01XXXXXX#xxxxxxxxxxxxxxxxxxxx)
  • For Extra Traffic: CYB#T#landline or username#pincode
    (sample:CYB#T#01XXXXXX#xxxxxxxxxxxxxxxxxxxx)
  • For Unlimited night: CYB#UN#landline or username#pincode
    (Sample: CYB#UN#01XXXXXX#xxxxxxxxxxxxxxxxxxxx)
  • For Unlimited Evening: CYB#UE#landline or username#pincode
    (sample:CYB#UE#01XXXXXX#xxxxxxxxxxxxxxxxxxxx)
  • For Pause: CYB#PS#landline or username#pincode
    (sample:CYB#PS#01XXXXXX#xxxxxxxxxxxxxxxxxxxx)
  • For Parental Control: CYB#PC#landline or username#pincode
    (sample:CYB#PC#01XXXXXX#xxxxxxxxxxxxxxxxxxxx)

Option 2: Cyberia’s account management. Center (Cyberia Website):
  • Please go to Cyberia Website www.cyberia.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
    • Under recharge account two choices will appear: Renew subscription (For monthly renewal) or refill extra GBs.
    • You can click on manage services to refill unlimited night, evening or parental control.
    • Choose one from the below payment methods:
      Have a prepaid Card: Please enter the Prepaid Card Pin purchased from our point of sale.
      I have a credit card: Please enter the information required; the amount will be deducted from your credit card account.

Option 3: Refill your account at our appointed resellers. List of neighboring dealers is available on this page www.cyberia.net.lb/points-of-sale.aspx

Option 4: Quick refill Cyberia: You can renew your ADSL account or activate add-on services and Extra Traffic by going to https://cyberia.net.lb/refill-methods.html and choose quick refill or log on to your account management. page.

For any additional assistance needed for Unlimited night, evening, pause card and parental control), you may refer to the following link and follow the different steps required.

Download CYBERIA application from App Store or Play Store

  • Click My account then sign up
  • Enter the required info to create your own credentials (Name, Email, Mobile, Username and password …) noting that the password should be complex (Capital letters, small letters, numbers, special characters…) and greater than 8.
  • After entering information and clicking on Register, a Verification Code will be sent to your mobile , enter the code then click verify
  • Click plus sign button
  • Type a Name , then enter ADSL account credentials
    • Account Name: type here any name (optional)
    • Username: enter your DSL username
    • Password: enter your DSL password
  • Click Add account
  • After adding the account click my accounts and then on the account name chosen from your end

You can use the 4$ service card to:

  • Add Extra 4 GBs to your account
  • Activate/Renew Unlimited Night Service (Free internet from 11 PM till 7 AM).
As for the 8$ service card, you can use it to:
  • Add extra 8 GBs to your account
  • To freeze your account for a cycle
  • Activate/Renew Unlimited Evening Service (Free Internet from 7 PM till 7 AM - plan should be 70 GB and above)
  • Activate/Renew Parental Control Service for a cycle

Your cycle will start from your refill date till the end of the same current month.

Currently, you can only have up to 2 cards in the basket. In case you already have 2 cards or more in the basket, the “Renew" button in account management. and Mobile Application will disappear and you will not be able to add more.

Please refer to the following link.

Refer a friend is an option available on account management. that allows you to get 1 Month Free subscription (on your existing ADSL / VDSL plan) against each referred account once it becomes ready for activation.

You have to access the account management.page, click on account info to modify your contact details and enable the Notifications in order to be able to receive SMS

Please refer to the following link.

The ADSL refill cards are available at our shops in Hamra and Cornich El Nahr our points of sale.

Please refer to: https://www.cyberia.net.lb/locations.aspx, enter the name of the area, and the nearest resellers will appear

If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to ccu@cyberia.net.lb in order to add your email address, and you will start receiving the invoices on a monthly basis.

  • The ADSL accounts can be postpaid, where the monthly bills are being withdrawn from the bank account along with the overconsumption or the prorated amount of the previous month if they exist. You are kindly requested to provide us with a bank domiciliation form filled and stamped by your bank.
  • The ADSL accounts can be also prepaid, where you can refill your account by purchasing a refill card at the beginning of each month.
  • In case you would like to freeze your ADSL account, you shall need to provide us with one service card amounting of LBP 12 000 (VAT excluded) in order to freeze for one month.
  • Failing to do so shall result in the cancelation of the ADSL account on the 20th of the month (upon being not refilled for 2 months).

From prepaid to postpaid: A bank domiciliation form will be sent to your email address to be signed and stamped by your bank, or submit it online through our Website (under “Payment method”). From postpaid to prepaid, please send an email to ccu@cyberia.net.lb requesting to change the payment method or submit it online through our Website (under “Payment method”) before the end of the month and the request will be executed at the beginning of the subsequent month.

The change of speed or quota of your ADSL can be submitted as follows:

  • Post-paid/Prepaid downgrade/Upgrade ADSL speeds: You should refer to CYBERIA website www.cyberia.net.lb to submit the requests before the 20th of the month in order to be able to proceed with your request at the beginning of the subsequent month if the line can technically reach the speed desired.
  • Post-paid upgrade/downgrade quota only: You should refer to CYBERIA website www.cyberia.net.lb to submit the requests at no cost before the end of the month in order to be able to proceed with your request at the beginning of the subsequent month.
  • Prepaid upgrade/downgrade quota only: You can simply buy a refill card and recharge it.
  • For the upgrade/downgrade speed requests, please submit it before the 23rd of the month in order to be executed and to check if the line can technically reach the speed desired.

Please email us to ccu@cyberia.net.lb confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.

Moreover, you can submit the request online as follows:

  • Please go to Cyberia Website www.cyberia.net.lb and click on account management..
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Click on cancel account
  • Choose, no thanks proceed to cancellation page
  • Add your reason for cancellation
  • Password
  • Repeat Password
  • Click on Submit cancellation

  • Please go to Cyberia Website www.cyberia.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Click on account freeze “under modify account”
  • Choose the freezing period then click on submit and your request will be executed at the beginning of the subsequent month
Please note that the freezing fees amounting of 12 000LBP (VAT excluded) will be charged on a monthly basis.

In Case you would like to unfreeze the service during the month, please email us to ccu@cyberia.net.lb and upon reactivating the service; please note that the difference between the monthly fee and freezing fee will be charged along with the monthly fee of next month.

  • Please refer to the account management page, and submit the uncap request online under "add extra GB feature".
  • You will be charged the amount of LBP 1500 (VAT excluded) for each of the first 50 GBytes, then LBP 1000 (VAT excluded) for any extra GBytes consumed above the initial 50 extra GBytes.
In case you would like to cap your account, please submit the request online or send an email to ccu@cyberia.net.lb and your request will be executed at the beginning of the subsequent month.

  • Please download our Mobile application (Cyberia), or you can go to Cyberia Website www.cyberia.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage, then account status and you can get the traffic usage in the account status
  • In the same page, you will find your current plan under Account type along with the expiry date of the service

Please go to CYBERIA Website: www.cyberia.net.lb and click on account management.

  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and the below credentials then click on Add account:
  • Login:
  • Password:
  • Choose Back to my Accounts
  • Click on Manage
  • Click on manage my TV bundle
  • Enter your smartcard number
  • Choose your plan then Click on save configuration
In case you would like to unbundle your account, please follow the same steps then click on “Unbundle”.


Technical Issues:

Please login to the account management section, click on “Manage” for the desired account, click on “Wifi Settings”
You will have the option to change the SSID and password if the modem support the TR-69 otherwise please click here to change the SSID and password.

  • Normal Hosting: pop3.cyberia.net.lb port 110
  • Panel Hosting: mail.domain.com port 110, example mail.xyz.com

Normal Hosting: smtp.cyberia.net.lb port 25, or port 587 for non-Cyberia connection
You need to Check on “My outgoing server (SMTP) requires authentication”

  • Log on using:
    Username: uid@cyberia.net.lb
    Password: email’s password
Panel Hosting: mail.domain.com port 110, example mail.xyz.com or port 587 for non-Cyberia connection
You need to Check on “My outgoing server (SMTP) requires authentication”

We hope our FAQ helped you answering on all your questions. We deeply value your relationship with us and appreciate your business.
Contact Our Sales Team

Our Sales Team will be ready to assist you during week days from 8:30am till 5:30pm and Saturdays from 9:00am till 1:00pm.

01-744 101