Fiber FAQ
Please refer to https://www.cyberia.net.lb/fiber.html for the up to day prices and packages.
Please visit the nearest dealers; list of neighboring dealers is available on this page www.cyberia.net.lb/points-of-sale.aspx, Liban Post, Wish, Cash United branches.
If your account was not refilled directly by the dealer or you have been provided with a pin code, please find here under the different options to recharge it:
Option1: Account Management Center
- Please go to CYBERIA Website www.cyberia.net.lb and click on account management.
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage
- Under recharge account two choices will appear: Renew subscription (For monthly renewal) or refill extra GBs.
- You can click on manage services to refill the Iboosters plans mentioned above (Unlimited night, evening etc..)
- Choose one from the below payment methods:
- I have a prepaid Card: Please enter the Prepaid Card Pin purchased from our point of sale.
- I have a credit card: Please enter the information required; the amount will be deducted from your credit card account.
You can enroll you Internet Account on IDM's mobile App by following the different steps added in the question Nbr 3.
Download CYBERIA application from App Store or Play Store
- Click My account then sign up
- Enter the required info to create your own credentials (Name, Email, Mobile , Username and password … ) noting that the password should be complex (Capital letters, small letters, numbers, special characters, …) and greater than 8.
- After entering information and clicking on Register, a Verification Code will be sent to your mobile , enter the code then click verify
- Click plus sign button
- Type a Name , then enter your Fiber account credentials
- Account Name: type here any name (optional)
- Username: enter your Fiber username
- Password: enter your Fiber password
- Click Add account
- After adding the account click my accounts and then on the account name chosen from your end
In case you exceed the quota of your metered plan, you can add extra GBs for 25,000 LBP per GB.
Prepaid subscribers: You can add Extra GBs online or using Service Cards available at CYBERIA’s authorized dealers.
Postpaid subscribers: Please refer to the account management. page, and submit the uncap request online "under add extra GBs".
In case you would like to cap your account, please re-submit the request online through the account management page or send an email to ccu@cyberia.net.lb and your request will be executed at the beginning of the subsequent month.
You can boost you plan by adding the add-on that covers your needs. You may find below the add-ons lineup, prices and availability.)
| Plan | New price (HT) | Availability |
|---|---|---|
| Unlimited Night (11pm/7am) | LBP 360,000 | Metered Plans 400GB and higher |
| Parental Control | LBP 180,000 | All plans |
“Add TV bundle” is available for all Internet plans, you can select the desired Internet plan and add a Cablevision TV subscription for a discounted monthly rate:
- Add TV Full Package Subscription without Sports (4 TVs): $10.00
- Add TV Full Package Subscription with Sports (4 TVs): $15.00
The 220GB is only available for subscribers migrating from 50GB, 100GB, and 200GB. If you are a new subscriber, you will have to select one of the plans listed in the new lineup.
Account freezing will cost you 550,000 LBP (HT) per month.
No, renewal from credits is only available through http://myaccount.cyberia.net.lb
Yes, you can use your credits to purchase Extra GBs or activate add-ons.
If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to ccu@cyberia.net.lb in order to add your email address, and you will start receiving the invoices on a monthly basis.
- The Fiber accounts can be postpaid, where the monthly bills are being withdrawn from the bank account along with the overconsumption or the prorated amount of the previous month if they exist. You are kindly requested to provide us with a bank domiciliation form filled and stamped by the your bank
- The Fiber accounts can be also prepaid, where you can refill your account upon expiry date by purchasing a refill card.
From prepaid to postpaid: A bank domiciliation form to be signed and stamped by your bank, or submit it online through our Website and the request will be executed upon your current cycle expiry date.
From postpaid to prepaid: Please send an email to ccu@cyberia.net.lb requesting to change the payment method or submit it online through our Website before the end of the month, and the request will be executed at the beginning of the subsequent month.
The change of plan can be submitted as follows:
Post-paid:
- You should refer to CYBERIA website www.cyberia.net.lb and click on account management.
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage.
- On the right, please click on "Plan" under "Modify account", choose the desired plan and click on Change before the end of the month in order to be able to proceed with your request at the beginning of the subsequent month.
You can simply buy the Fiber refill card required and recharge it.
Please email us to ccu@cyberia.net.lb confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.
Moreover, you can submit the request online as follows:
- Please go to CYBERIA Website www.cyberia.net.lb and click on account management.
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage
- Click on cancel account
- Choose, no thanks proceed to cancellation page
- Add your reason for cancellation
- Password
- Repeat Password
- Click on Submit cancellation.
- Please go to Cyberia Website www.cyberia.net.lb and click on account management.
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage
- Click on account freeze “under modify account”
- Choose the freezing period then click on submit and your request will be executed at the beginning of the subsequent month.
- Please download our Mobile application (CYBERIA), or you can go to CYBERIA Website www.cyberia.net.lb and click on account management.
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage, then account status and you can get the traffic usage in the account status, Click on view details in order to get more details about the previous months.
- In the same page, you will be able to check your current plan under Account type along with the expiry date of the service.
Your cycle will start from your refill date till the end of the same current month.
No, unlimited evening is only available for ADSL/VDSL users only.
Please go to CYBERIA Website: www.cyberia.net.lb and click on account management.
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and the below credentials then click on Add account:
- Login:
- Password:
- Choose Back to my Accounts
- Click on Manage
- Click on manage my TV bundle
- Enter your smartcard number
- Choose your plan then Click on save configuration
Upon reporting the problem, please note that a ticket will be opened, then an automated SMS will be sent to your mobile number.
You can click on the link received in order to get more details about your case status.
Moreover, you can check it also on our Cyberia Website by following the different steps below:
- Please go to www.cyberia.net.lb and click on account management
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage, then in the account status page you will get more details about the status of your case under “my incidents”
Unlimited evening service is only available for ADSL users.
Please refer to IDM website www.idm.net.lb to login to account management or to create an account if you are not registered yet. once you log in , please click account info on the left to modify contact details if they are incorrect and to switch subscribe to SMS (notification to be “ON”)
Please refer to IDM website www.idm.net.lb to login to account management or to create an account if you are not registered yet once you log in, Under modify account click Modify Bank Account info to download or upload bank domiciliation form .
The remaining GBs will be lost at the end of cycle.
Fiber modem should be installed by our onsite team and cannot be purchased from market.
Please refer to our Website and access the account management page then click on account info to modify your contact details and enable SMS service.
Technical Issues:
Normal Hosting: pop3.cyberia.net.lb port 110
Panel Hosting: mail.domain.com port 110, example mail.xyz.com
Normal Hosting: smtp.cyberia.net.lb port 25, or port 587 for non-Cyberia connection
You need to Check on “My outgoing server (SMTP) requires authentication”
-
Log on using:
Username: uid@cyberia.net.lb
Password: email’s password
Please refer to the following link.
Please select your modem type:
Please select your modem type:
Please select your modem type:
Download attached pdf file for email setup steps "Outlook Configuration.pdf"
We hope our FAQ helped you answering on all your questions. We deeply value your relationship with us and appreciate your business.
Our Sales Team will be ready to assist you during week days from 8:30am till 5:30pm and Saturdays from 9:00am till 1:00pm.