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1. How do I set up my Internet connection for the first time?
Download the step-by-step Cyberia Modem Config guide from the Cyberia website. The same guide covers both DSL modems and Fiber (FTTH) ONTs.
2. How do I configure my modem or ONT?
Configuration guides are available as PDFs.
3. How do I change my Wi-Fi password?
Step-by-step PDF guides are available here.
4. How do I change the Wi-Fi channel if I am facing disconnections?
Configuration guides are available as PDFs here.
5. How do I resolve reachability problems with gaming networks and servers?
Please select your modem type:
6. Is my IP address real or fake?
By default, your connection is assigned a fake (private) IP address. If a real (public) IP address serves a valid technical purpose for you, you can request one.
Note: Both are dynamic. Requesting a real IP does not give you a fixed IP address — real and fake IPs alike are assigned dynamically. If you need a fixed real IP for business needs, contact our corporate sales team at sales@cyberia.net.lb for more details.
7. Do I need a real IP to access my CCTV cameras?
In most cases, no. Most recent CCTV DVRs and IP cameras work through cloud-based platforms, which let you reach your cameras remotely without a real IP address. Check your device's app or documentation for how its remote access works.
8. How do I set up my email?
Download "Outlook Configuration.pdf" for step-by-step instructions.
9. What is the incoming mail server?
Normal hosting — pop3.cyberia.net.lb, port 110.
Panel hosting — mail.domain.com, port 110 (for example, mail.xyz.com).
10. What is the outgoing mail server?
Normal hosting
smtp.cyberia.net.lb, port 25 (use port 587 on non-Cyberia connections). Tick "My outgoing server (SMTP) requires authentication" and log in with username uid@cyberia.net.lb and your email password.
Panel hosting
mail.domain.com, port 110 or 587 (for non-Cyberia connections).
