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Please refer to www.cyberia.net.lb/adsl.php for the up-to-date prices and packages.

Prepaid subscribers:
You can add Extra GBs online via credit card through Cyberia mobile App or Website or at our CYBERIA’s authorized dealers: https://www.cyberia.net.lb/points of-sale.php

  • Extra Traffic 4GB — LBP 100,200 (HT)
  • Extra Traffic 8GB — LBP 200,400 (HT)
  • Extra Traffic 12GB — LBP 300,600 (HT)
  • Extra Traffic 20GB — LBP 501,000 (HT)

Postpaid subscribers:
Please refer to the account management page and submit the uncap request online under "add extra GBs". If you want to cap your account, re-submit the request online through account management or email ccu@cyberia.net.lb; the request will be executed at the beginning of the subsequent month.

Yes — you can add iBoosters. Please refer to www.cyberia.net.lb/adsl.php and click on Add-ons for details.

“Add TV bundle” is available for all Internet plans — select the desired Internet plan and add a Cablevision TV subscription for a discounted monthly rate:
  • Add TV Full Package Subscription without Sports (4 TVs): 13.5 USD
  • Add TV Full Package Subscription with Sports (4 TVs): 19 USD

Kindly note that freezing fee is 130,000 LBP (HT) per month.

Postpaid subscribers — steps:

  • Go to the Cyberia website (www.cyberia.net.lb) and click Account Management.
  • Register (if required) and verify the SMS code.
  • Start using Account Management Center → My Accounts → Click to Add Account → Add using the account’s credentials → Back to My Accounts → Manage → Plan → Freezing (no internet access) under "Modify account".
  • Choose freezing period then submit — the request will be executed at the beginning of the subsequent month; automatically reactivated at the end of the chosen period.

Freezing fees: 130,000 LBP (VAT excluded) charged monthly.

Prepaid subscribers:
Purchase a pause card amounting to 130,000 LBP (VAT excluded) on a monthly basis and recharge to avoid losing the service via Cyberia mobile App, Website or at authorized dealers: https://www.cyberia.net.lb/points-of-sale.php

Visit nearest dealers — list at www.cyberia.net.lb/points-of-sale.php, Liban Post, Wish, Cash United branches.

If you were provided a pin code or not refilled by dealer, options to recharge it:

Option 1
  • Please go to CYB Website www.cyberia.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Under recharge account two choices will appear: Renew subscription (For monthly renewal) or refill extra GBs.
  • You can click on manage services to refill the Iboosters plans mentioned above (Unlimited night, evening etc..)
  • Choose one from the below payment methods:
    • - I have a prepaid Card: Please enter the Prepaid Card Pin purchased from our point of sale.
    • - I have a credit card: Please enter the information required; the amount will be deducted from your credit card account.
Option 2

Mobile application by following the different steps mentioned in the question Nbr 9, and click on renew or my services for the Iboosters plans.

  • Download CYB application from App Store or Play Store
  • Click My account then sign up
  • Enter the required info to create your own credentials (Name, Email, Mobile, Username and password …) noting that the password should be complex (Capital letters, small letters, numbers, special characters,) and greater than 8.
  • After entering information and clicking on Register, a Verification Code will be sent to your mobile , enter the code then click verify
  • Click plus sign button
  • Type a Name , then enter ADSL account credentials
    • Account Name: type here any name (optional)
    • Username: enter your DSL username
    • Password: enter your DSL password
  • Click Add account
  • After adding the account click my accounts and then on the account name chosen from your end.

Service cards are available at all Cyberia Authorized dealers: https://www.cyberia.net.lb/points-of-sale.php. You can ask your dealer to perform the transaction, or login to Account Management (myaccount.cyberia.net.lb) and perform renewal from existing credits.

Refer a friend is an option in Account Management that allows you to get 1 month free subscription (on your existing ADSL / VDSL plan) for each referred account once it becomes ready for activation.

Access Account Management, click Account Info to modify your contact details and enable Notifications to receive SMS.

If your payment method is postpaid, monthly fees can be sent by email. Send your email address to ccu@cyberia.net.lb to start receiving invoices monthly.

The Fiber accounts can be postpaid, where the monthly bills are being withdrawn from the bank account along with the overconsumption or the prorated amount of the previous month if they exist. You are kindly requested to provide us with a bank domiciliation form (unclickable) filled and stamped by the your bank

The Fiber accounts can be also prepaid, where you can refill your account upon expiry date

From prepaid to postpaid: A bank domiciliation form will be sent to your email address to be signed and stamped by your bank, or submit it online through our Website (under “Payment method”). From postpaid to prepaid, please send an email to ccu@cyberia.net.lb requesting to change the payment method or submit it online through our Website (under “Payment method”) before the end of the month and the request will be executed at the beginning of the subsequent month.

  • Postpaid user: kindly refer to CYBERIA website www.cyberia.net.lb to submit the requests at no cost before the end of each month in order to be able to proceed with your request at the beginning of the subsequent month.
  • Prepaid user: You can simply buy a refill card and recharge it.

Please email us to ccu@cyberia.net.lb confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you. Moreover, you can submit the request online as follows:

  • Please go to Cyberia Website www.cyberia.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage
  • Click on cancel account
  • Choose, no thanks proceed to cancellation page
  • Add your reason for cancellation
  • Password
  • Repeat Password
  • Click on Submit cancellation

Upon reporting the problem, please note that a ticket will be opened, then an automated SMS will be sent to your mobile number.
You can click on the link received in order to get more details about your case status.
Moreover, you can check it also on our Cyberia Website by following the different steps below:

  • Please go to www.cyberia.net.lb and click on account management
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage, then in the account status page you will get more details about the status of your case under “ my incidents”

  • Please download our Mobile application (Cyberia), or you can go to Cyberia Website www.cyberia.net.lb and click on account management.
  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and your account credentials then click on Add account
  • Choose Back to my Accounts
  • Click on Manage, then account status and you can get the traffic usage in the account status
  • In the same page, you will find your current plan under Account type along with the expiry date of the service

Please go to CYBERIA Website: www.cyberia.net.lb and click on account management.

  • Click on Register Now and submit your personal info in order to create a new account
  • Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
  • Click Start using Your Account Management Center
  • Choose My Accounts and click on “Click to Add Account”
  • Choose Add using the Account’s credentials
  • Enter an account name and the below credentials then click on Add account:
  • Login:
  • Password:
  • Choose Back to my Accounts
  • Click on Manage
  • Click on manage my TV bundle
  • Enter your smartcard number
  • Choose your plan then Click on save configuration
In case you would like to unbundle your account, please follow the same steps then click on “Unbundle”.

Please go to our Website www.cyberia.net.lb, click on “Track Application”, enter your ADSL Landline number, and you will get more details about the status of your application.

VDSL service is faster than ADSL and only users who are near the Central offices may benefit from the service.

The quota of cycle is not cumulative, and the remaining GBs will be lost at the end of cycle.

Technical Issues:

Click here to download the step-by-step guide.

Please select your modem type:

Please refer to the following link.

Please select your modem type:

  • Normal Hosting: pop3.cyberia.net.lb port 110
  • Panel Hosting: mail.domain.com port 110 (example: mail.xyz.com)

Normal Hosting: smtp.cyberia.net.lb port 25, or port 587 for non-Cyberia connections.
Check: “My outgoing server (SMTP) requires authentication”

  • Log on using:
    Username: uid@cyberia.net.lb
    Password: email password

Panel Hosting: mail.domain.com port 110 or 587 (for non-Cyberia).

Please select your modem type:

Download attached pdf file for email setup steps "Outlook Configuration.pdf"