Privacy Policy

Cyberia recognizes that the trust of our customers and Web visitors requires vigilant, responsible privacy protections. We respect and protect the privacy of our customers. As a provider of Internet and related services and products we recognize that we must maintain the confidentiality of every customer's contact details and other account information. We also respect and protect the privacy of our Web visitors. The expansion of online services and changing technologies continues to create unique privacy concerns and we recognize the need to maintain the confidentiality of information that Web visitors reasonably expect to remain private.

We have a long history of vigorously protecting customer and web visitor privacy. Our customers and web visitors expect, deserve and receive nothing less than our fullest commitment to their privacy. We also have an obligation to assist law enforcement and other government agencies responsible for protecting the public welfare, whether it be an individual or the security interests of the entire country. If and when we are asked to help, we do so strictly within the law and under the most stringent conditions.

The scope of this privacy policy

This privacy policy addresses the privacy of Cyberia customers and Web visitors in Lebanon. Where applicable, Cyberia will comply with the laws of other countries that contain mandatory requirements that differ from this policy.

This policy identifies the types of data and information we collect, how we use it, how you can control its use and the steps we take to protect it. The primary focus of this policy is non-public information that identifies or that is linked to the identity of a customer or Web visitor ("personal identifying information").

When you sign up for certain Cyberia offered services, you may agree to additional privacy policies that address service-specific privacy practices.


Personal identifying information we collect and use

We collect personal identifying information regarding our customers, including information customers give us, information collected as a result of the customer’s relationship with us and information we obtain from other sources. Examples include name; address; e-mail address; telephone number; company name; billing, payment, usage, account information (including credit card numbers or Bank Account details for customers who have explicitly applied for automatic Credit Card Withdrawal or Bank Account Withdrawal with Cyberia)

We also collect personal identifying information that our Web visitors choose to provide to us (e.g., name, address, telephone number, e-mail address, Company Name etc…) when registering on our Web site; ordering Cyberia-offered products or services; sending us e-mail; responding to our surveys; entering contests; or in connection with online ordering or billing functions.

We use the personal identifying information of a customer to provide, confirm, change, bill, monitor and resolve problems with the quality of Cyberia-offered products and services. We also use the personal identifying information of a customer or Web visitor to develop, market and sell our products and services.

We may aggregate the personal identifying information of different customers or Web visitors to produce data about a group or category of services, customers or Web visitors. For example, we might use aggregate data about the types of services our customers have generally purchased at the same time in order to develop attractive bundled service offerings. Such aggregate data, however, will not reflect any personal identifying information of any specific customer or Web visitor.

Personal identifying information we disclose to third parties

We do not provide personal identifying information to third parties for the marketing of their products and services without your consent.

We may provide personal identifying information to third parties where required to provide certain Cyberia-offered products and services.

We may also provide personal identifying information to third parties who perform functions or services on our behalf. Examples include shipping companies or Postal Services Companies who deliver Cyberia products; Cyberia-authorized agents who market and sell Cyberia-offered products and services on our behalf; and advertising companies, who provide analysis and advertising services.

When we provide such personal identifying information to third parties to perform such functions or services on our behalf, we require that they protect personal identifying information consistent with this policy and do not allow them to use such information for other purposes.

We may, where permitted or required by law, provide personal identifying information to third parties (including credit bureaus or collection agencies) without your consent:

  • To obtain payment for Cyberia-offered products and services, enforce or apply our customer agreements, and/or protect our rights or property.
  • To comply with court orders, subpoenas, or other legal or regulatory requirements.
  • To prevent unlawful use of communications or other services, to assist in repairing network outages.
  • To notify a responsible governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure without delay.

When contacting Cyberia, a customer’s name and telephone number may also be transmitted and displayed on a Caller ID device unless the customer has elected to block such information.

Customer Proprietary Network Information

In the normal course of providing Internet services to our customers, we collect and maintain certain customer proprietary network information, also known as "CPNI". Your CPNI includes the types of Internet services you currently purchase, how you use them and related billing information for those services. Your telephone number, name and address are not CPNI.

Protecting the confidentiality of your CPNI is your right and our duty. We do not sell trade or share your CPNI with anyone outside of Cyberia or with anyone not authorized to represent us to offer our products or services, or to perform functions on our behalf except as may be required by law or authorized by you.

As a general rule, we are permitted to use CPNI in our provision of Internet services you purchase, including billing and collections for those services. We are permitted to use or disclose CPNI to offer Internet services of the same type that you already purchase from us. We may also use or disclose your CPNI for legal or regulatory reasons such as a court order, to investigate fraud or to protect against the unlawful use of our Internet network and services and to protect other users.


Web usage information we collect and use

When Web visitors access our Web site we automatically receive certain "Web usage" information. For example, our Web servers automatically collect the visitor's IP address, the visitor's Web browser and operating system types, and the identity of the Web page from which the visitor's browser entered our Web site. In addition, we may collect other Web usage information, such as the amount of time spent on such Web pages and whether the browser re-visits our Web site/pages.

We use Web usage information to facilitate and enable the functioning of our Web site and to expand and improve our Web visitors' online experience. We may also aggregate such Web usage information with other visitors' Web usage information to assess trends and better design, monitor and otherwise improve our Web site, as well as to focus our marketing efforts.

In some cases we may combine Web usage information related to your access to our Web site with personal identifying information. We use the combined information to provide our customers and Web visitors with a better online experience by providing customized features and services and to market and provide advertising about goods and services that may be of particular interest. Once combined, the resulting data is protected as personal identifying information as described in this policy.

About cookies

Cookies are alphanumeric identifiers that a Web server sends to your computer when you visit a Web site. Cookies can contain a variety of information, such as a simple count of how often you visit a Web site or information that allows us to customize our Web site for your use.

You can configure your Web browser to alert you when a Web site is attempting to send a cookie to your computer and allow you to accept or refuse the cookie. You can also set your browser to disable the capacity to receive cookies or you can delete cookies previously accepted. Some Web pages may not work correctly if you have cookies disabled.

We may also accept third party advertisements on our Web site. You should refer to the privacy policy of these advertisers for information regarding their use of cookies and collection of information.

Our e-mail marketing practices

We periodically send customers news and updates via e-mail regarding Cyberia services, products, and special promotions. Every marketing e-mail we send contains instructions and an opt-out link that will allow you to stop additional Cyberia marketing e-mails.

We do not provide your e-mail address to third parties for the marketing of third-party products.
Our policy on online access by children

We comply with all applicable laws and regulations, including the Children's Online Privacy Protection, which requires the consent of a parent or guardian for the collection of personally identifiable information from children under 13.

Linking to other sites

Our Web site may provide links to third party sites. We are not responsible for the privacy, security or content of such sites. If you are asked to provide information on one of these Web sites, we encourage you carefully to review their privacy policy before sharing your information.

Online privacy education

We care about the privacy of our customers and Web visitors and strive to provide you with relevant information to help you learn how better to protect your privacy and security while online.

How We Protect Your Information

All Cyberia employees are subject to the Cyberia Code of Business Conduct. The Cyberia Code requires all our employees to follow every law, rule, regulation, court and/or commission order that applies to our business at all times. In addition, the Code specifically requires compliance with legal requirements and company policies related to the privacy of communications and the security and privacy of customer records. Employees who fail to meet any of the standards embodied in the Code of Business Conduct may be subject to disciplinary action, up to and including dismissal.

We employ security measures designed to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data, including personal identifying information. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal identifying information, and we will continue to enhance our security procedures as new technology becomes available.

We limit access to personal identifying information to those employees, contractors, and agents who need access to such information to operate, develop, or improve our services and products.

If we determine that a security breach has occurred and that such breach creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you.

Privacy policy updates

This privacy policy supersedes and replaces all previously posted privacy policies.

We want you to be aware of the information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to update this privacy policy to reflect any changes we make in order to continue to serve the best interests of our customers and Web visitors and will timely post those changes. If we make a material change to this privacy policy, we will post a prominent notice on our Web site.

If we intend, however, to use personal identifying information in a manner materially different from that stated at the time of collection, we will attempt to notify you in advance using an address or e-mail address, if you have provided one, and by posting a prominent notice on our Web site, and you will be given a choice as to whether or not we use your information in this different manner.

Please periodically check our Web site for changes to this privacy policy.