Terms and Conditions

Service Modification

Cyberia reserves the right to modify or change its services' prices, terms and conditions without prior notice according to the market requirements.


Inappropriate Account usage

This service may only be used for lawful purposes. Materials and/or transmissions in violation of Lebanese Republic regulations is prohibited. This includes, but is not limited to, any hacking activity, threatening or obscene material, or material protected by trade secret.

Cyberia or other relevant authorities may determine from time to time inappropriate usage of this account and the privilege may be revoked at Cyberia discretion. Should this occur, the Customer will be informed in writing of this action.

Customers sending massive e-mails (commercial or junk) will not be tolerated and will result in their automatic account termination.


Misuse of Information

Use of any information obtained via this service is at Customer’s risk. Cyberia specifically denies any responsibility for the accuracy or quality of information obtained through its service.


Security and Privacy Violation

For security reasons, Cyberia strongly recommends its customer to change the login password shortly after activating their account through the Account Management Center.

Even though equipped with high-standard security devices, Cyberia cannot be responsible for security problems, privacy violation, junk e-mail or any damage that may arise to the Customer due by the action of hackers or network trouble-makers.


Cyberia internal e-mail database

Cyberia has created its own commercial email data base for its internal use. In case the Customer wants to remove his name from Cyberia internal database, he shall send his request to support@cyberia.net.lb


Cyberia Mail Box & E-mail Size Limitation

The user's E-mail addresses provided by Cyberia is considered by the company as an official mean of communication.

Cyberia DSL account offers 1 Mailbox of 250 MB of storage capacity, The outgoing/incoming emails that can be sent/received are maximum 30 MB (including the headers), each e-mail could be addressed to a maximum of 20 different addresses at a time, in order to limit unsolicited usage of e-mail.

A warning message to the users will be sent when they reach 80 % of their capacity. Each email message received for a full mailbox, will be rejected with a "Mailbox Quota Exceeded" error message.


Service Warranties

With respect to the service provided, Cyberia makes no warranties of any kind, whether expressed or implied, including any implied warranties or fitness of the Cyberia service for a particular purpose. Cyberia takes no responsibility for any damages suffered by the Customer including, but not limited to, lost savings, lost profits or lost opportunities, loss of data from delays, nondeliveries, misdeliveries, or service interruption caused by Customer’s errors and/or omissions or any other unpredicted cause.

Send all correspondence to Transmog Inc. s.a.l., Holcom Bldg, Corniche Al Nahr, Beirut- Lebanon.

Direct all questions via e-mail to: support@cyberia.net.lb

1. DEFINITIONS

In this Agreement, unless otherwise indicated by the context, the following terms shall bear the following meanings:

"Agreement" shall mean this DSL SERVICES-General Terms & Conditions, the Application Form and the Policies.

"Application Form" shall mean the application and order placed by the Customer with the ISP and all annexes attached thereto for the provision of DSL services and incorporated as an integral part of this Agreement.

"CPE" shall mean the Customer premises equipment such as modems and/or micro-filters.

"Fees" shall mean the connection charges, monthly subscription fees, usage charges and any other charges pertaining to the provision of the DSL services and any other services provided to the Customer under this Agreement as described in the Price List.

"Commencement Date" shall bear the meaning set out in the "OGERO Terms & Conditions".

"Customer" shall bear the meaning set out in the "OGERO Terms & Conditions".

"DSL Network" shall mean the access network based on the ADSL (Assymetric Digital Subscriber Line) and HDSL (High bit-rate Digital Subscriber Line) technologies.]

"DSP" shall bear the meaning set out in the "OGERO Terms & Conditions".

"ISP" shall mean Transmog Inc. s.a.l., the Internet Service Provider that sells the DSL Services to Customer;

"Installation" shall mean the installation of the CPE [on a location].

"License" shall mean the license granted by the Lebanese Ministry of Telecommunications to the ISP allowing the offering of ISP.

"OGERO" shall mean "Organisme de Gestion et d'Exploitation des Installations et Equipements de l'ex-société Radio-Orient".

"Policies" shall mean those usage policies issued by the ISP from time to time which are communicated to Customer through posting on the ISP's website or sent by e-mail, said Policies shall be incorporated as an integral part of this Agreement.

"Price List" shall mean the Price List form incorporating the Fees and posted on the ISP's website, as may be modified by ISP from time to time.

"Service" shall mean access to the Internet via the DSL network.

"Term" shall mean the term of this Agreement as indicated on the Application Form, commencing on the Commencement Date.


2. GENERAL TERMS AND CONDITIONS This Agreement shall commence on the Commencement Date and shall continue in force during the Term.

This Agreement defines the terms and conditions under which the ISP provides the service to the Customer and under which the Customer accesses and uses the Service.

The signature of the Application Form implies the consent of the Customer of "OGERO Terms & Conditions" and these DSL SERVICES Terms & Conditions.

The ISP may, at its discretion, provide the service by using either (1) the bitstream service or (2) the local loop unbundling service.

This Agreement may be terminated:

  • By the Customer by giving to ISP a written notice of termination not less than 30 days before the expiration of the Term or any renewals thereof (as the case may be); or
  • By the ISP, immediately upon a written notice to the Customer and without recourse to the competent jurisdiction in the event of termination or expiration (for whatsoever reason) of the License.
  • By the ISP, without the need of a prior notice to Customer and without recourse to the competent jurisdiction in case Customer commits a breach of the terms and conditions of this Agreement and/or the Policies, including but not limited to failure to settle the payments of any Fees due hereunder.


3. SERVICES, CPE SUPPLY AND INSTALLATION The Application Form placed by the Customer with the ISP is subject to ISP's approval, such approval to be at ISP’s sole discretion. Customer hereby represents and warrants that all information provided by the Customer in the Application Form is true and accurate.

The ISP shall use its best endeavors to promptly comply with Installation requirements of the CPE (if any). However, in no event shall the ISP be liable to the Customer for any delay, cancellation or disapproval thereof.

The Customer shall be responsible for obtaining all necessary approvals imposed by the competent authorities in relation to the supply, delivery and/or Installations of CPE hereunder, and the Customer shall indemnify the ISP against any claims, losses or liabilities suffered by the ISP which are related to or derived from Customer’s non-compliance with the terms of this Clause 3.3.

All risks related to the CPE supplied and delivered by the ISP under this Agreement shall pass to the Customer upon delivery and Installation.

If the CPE is lost, stolen, damaged or transferred to a third party, the Customer shall immediately notify the ISP in writing and until such notification, the Customer shall remain liable for all costs and Fees pertaining to such CPE. ISP shall, as soon as reasonably possible, replace the CPE. The cost of any such replacement of CPE shall be solely for the Customer’s account. Any loss, theft, damage, transfer and/or the replacement of the CPE for any reason whatsoever shall in no event be deemed to constitute a termination of this Agreement, which shall continue to be of full force and effect.

The Customer hereby undertakes to and warrants that Customer:

  • Shall not use nor allow the Services to be used for any improper, immoral or unlawful purposes, nor in any way which may cause injury or damage to persons, entities or properties or an impairment or interruption to the Services. Customer shall be liable for any unlawful or unauthorized use of the Services hereunder, even if it was used by a third party.
  • Shall only use the CPE provided by the ISP in compliance with all relevant laws and regulations and all directives and Policies issued from time to time by the ISP relating to the use of CPE and the Services.
The Customer shall indemnify and keep the ISP, its employees, shareholders and agents indemnified against any and all claims, costs, damages, expenses, liabilities, demands and losses which the ISP may suffer or incur as a result of or in connection with any claim relating to the

Customer’s and/or any other person's use of the Services through the Customer’s account(s), including without limitation, claims for defamation, infringement of copyright or any other intellectual property rights, or in connection with Customer’s breach of any term, condition, undertaking and warranties hereunder.


4. FAIR USE POLICY The Services are made available at a reasonable cost based on the principle of sharing resources among Customers; To ensure that all Customers have an enjoyable experience while using the Services, a Fair Use Policy described below is applied, while maintaining the unlimited aspect of the Services.

The ISP defines UNLIMITED ACCESS for the Services as being on the Internet as often as you want, for as long as you want, provided that you are actually sitting in front of the computer and actively using the Service. Under this definition, you shall refrain from downloading and/or distributing copyrighted material without the permission of the owner(s). In this sense, the ISP will be tracking Internet use (capacity and not content) by Customer's account over time to ensure that acceptable limits are not exceeded by a given account during a subscription cycle. Permissible limits are posted on the updated price list on the website of the ISP. Customers exceeding those limits will have their Service access speed slowed down to (●) Kbps down and (●) up for the remaining of the month, unless they recharge their account.


5. FEES In consideration of the provision of the Services, the CPE and any other services supplied by the ISP to the Customer hereunder, the Customer shall effect payment to ISP of the applicable Fees, as described in the Price List and whether or not the Services have been, or are being used by the Customer.

Fees related to the telephone service are not included in the applicable Fees as described in the Price List. Customer shall pay the fees related to the telephone service to OGERO.

ISP may, at its own discretion, modify future fees, either in whole or in part, with effect from the date specified in such notice.

Unless otherwise instructed by the ISP in writing, Customer shall effect all payments hereunder directly to the ISP.

At any time during the Term of this Agreement, ISP may request a security deposit from Customer, equal to the amount freely set by the ISP in the following, but not limited cases: payment incident and Customer’s consumption exceeding the usual rate according to ISP’s criteria. Said security deposit shall be handed back to Customer (after the deduction of any Fees due by Customer under this Agreement) within six (6) months as of termination or expiration of this Agreement. If the required security deposit has not been secured on the dates set by ISP, this Agreement shall end on such date without the Customer being entitled to claim any compensation whatsoever.

The ISP provides the Customers with different methods of payment depending on their chosen service plans. Post-paid accounts will have monthly invoices issued for automatic bank withdrawal and card payment modes. Unless otherwise specified on the invoice, issued invoices are formal notices to pay within 10 days at most as of the issuance date. Invoices comprise the monthly subscription fees and the usage cost and when needed the cost of CPE, adjustments, taxes, etc. Unless otherwise agreed in writing by the parties, invoices to be sent to the Customer at his bank address.


6. INTERRUPTION; SUSPENSION; TERMINATION In no event shall the ISP be held responsible or liable for permanent service absence in areas that are not mentioned in the coverage page posted and updated regularly at the ISP's website.

Notwithstanding anything to the contrary in this Agreement, the Services are provided on an "as is" and "as available" basis and the ISP does not guarantee or warrant that the Services will be uninterrupted and/or error-free. Internet access provided through the Services may vary or fail altogether due to factors which are not within the control of the ISP such as, but not limited to, [atmospheric, geographic, or topographic conditions, network signal quality and interference], OGERO technical problems. The Customer hereby acknowledges and accepts that the Services may be interrupted or may fail from time to time.

ISP may at any time, without notice to the Customer suspend or interrupt the Customer's access to the Services in the event that any modification, maintenance or remedial works are required to be undertaken pertaining in any manner whatsoever to the Services or. The ISP will endeavor to inform the Customer in the event of planned maintenances.

In no event the ISP shall be liable for any loss or damages suffered or incurred by the Customer arising from or in connection with the provision or the use of the Services hereunder whether direct, indirect, incidental, special, or consequential loss including loss of profit, revenue, anticipated savings or business, data or goodwill, value of any equipment including software, claims of third parties and costs and expenses associated with or incidental to any of the foregoing or caused by any negligent act or omission on the part of ISP, its employees or agents.

In case the Customer fails to pay in total or in part any invoices under this Agreement, the ISP reserves the right to immediately suspend the Customer’s account and/or terminate this Agreement and to take all necessary measures in order to recover the due sums, in particular those mentioned in Clause 5 here above.

ISP rese
rves the right to immediately suspend Customer’s account and/or terminate this Agreement in case Customer breaches any terms and conditions of this Agreement and/or the Policies. In case of Customer’s account under a postpaid plan, any suspension or termination hereunder shall not affect the right of ISP to receive the applicable Fees until the end or termination of this Agreement.


7. CPE WARRANTY Warranty of CPE provided by the Services provided hereunder excludes damages caused by abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of ISP. It also excludes damages from external causes such as floods, storms, fires, sand, dirt, earthquakes, Acts of God, and exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection by ISP. ISP reserves the right to determine the cause of the damage and, at its sole discretion, to replace or repair the CPE.


8. APPLICABLE LAW AND DISPUTE SETTLEMENT The interpretation of this Agreement and the rights and obligations of the parties and all questions relative to the execution, validity and performance thereof, shall be governed by and interpreted in accordance with the laws of the Republic of Lebanon. All disputes arising out of the interpretation or execution of this Agreement shall be settled by the Beirut Courts.

Required Documents
  • copy of ID
  • For Credit Card customers: copy of a valid Credit Card or Credit Card form provided by Cyberia
  • For Direct Bank Withdrawal customers: Direct Bank Withdrawal form provided by Cyberia to be filled and approved by the customer’s bank
Direct Debit Customers

The account of Customers paying through Direct Bank Withdrawal will be activated only upon the receipt of the Direct Bank Withdrawal signed by the Customer’s bank.


Credit Card Customers

When the Credit Card expires, the Customer must send to Cyberia a signed copy of the new Credit Card, otherwise his account will be automatically suspended.

In the event that a Credit Card charge is denied, the Customer will be notified and must render payment in cash. Late payment will result in a 10% surcharge penalty on the balance amount.

Monthly payment

Cyberia monthly services shall be paid in advance. Cyberia Billing cycle is calculated on a 30-days basis, starting the beginning of the month. Subscriptions effected in the middle of the month for the first period will be charged pro-rata, accordingly.


Non-consumed hours

Connection hours not used during any given month will not be transferred or credited to any other month.


Additional hours

Customers exceeding their purchased monthly connection time will be billed by electronic mail the next month.

Customers prepaying in months increments will be billed for additional hours the next month at the current rate.


Returned payment

In case of returned payment, Cyberia is authorized to automatically stop the Customer’s account.


Investigation Procedure

In case of any misuse by any Cyberia internet user and you desire information about such customer, kindly note that such information is highly confidential and cannot be disclosed to any other party, without an official request from the Public Prosecutor before the Court of Appeal in Beirut.

Upon receiving the official request (signed and stamped), Cyberia will take 48hrs to 5 working days to disclose the requested info provided, it is available in its log files.

For further clarification, please feel free to contact Cyberia’s head Office.

Saving your Credit Card or Debit Card details in an encrypted and well protected environment will allow you, when needed, to make payments to Cyberia in a very simple, fast, yet highly secure method.


Card Data will be encrypted and stored only at the Payment Gateway (Bank Audi), in a highly secure environment compliant with worldwide norms and regulations. Cyberia will only store a secure and unique identifier: The “Token”, generated by the Payment Gateway. Only the cardholder can initiate a transaction, authorizing Cyberia to use this Token in order to process a payment due to Cyberia.


By saving the Credit Card or Debit Card information, you will no longer need to provide the full card data every time you make a purchase or a refill. You will only have to provide your card’s CVV number for every payment. The unique Token is the only card related information that Cyberia will pass to the Payment Gateway in order for a payment to be collected.


By providing your CVV number at the Payment Gateway’s page, you are authorizing Cyberia to charge that card with the due amounts related to a purchase or a refill through Cyberia’s website.


You can remove a saved card at any time through Cyberia’s website. Removing a saved card however, does not in any means revoke Cyberia’s right to unsettled amounts incurred in connection with services offered by or through Cyberia and does not entail any modification to these services.


Cyberia will process all payments in US Dollars. Where your payment through the saved Debit Card or Credit Card involves a currency conversion, by saving a Debit Card or a Credit Card you consent to and authorize the card issuer bank to convert the currency accordingly.


In connection with your use of Cyberia’s website, your Account, or Cyberia’s Services, or in the course of your interactions with Cyberia, a User or a third party, you will not:


  • Use your Account or the Services in a manner that Cyberia, Credit Card or Debit Card issuer or our bank acquirer and/or payment processors reasonably believe to be an abuse of the bank’s reversal process, credit card system or a violation of credit card association rules
  • Use the Service to test credit card behaviors
Purchased Idle Days:

Idle Days accumulated by activating one or more pause cards. These Idle Days allow an ADSL line to remain valid while the Internet subscription is not renewed. An ADSL line without remaining Idle Days, or without an active Internet subscription is considered as expired and will be canceled.


  • The Cyberia Idle Days policy applies to Prepaid ADSL accounts.
  • Purchased Idle Days accumulate from month to month when one or more pause cards are activated into the account.
  • A subscriber can fill in any number of Pause cards into an account. Unused Pause cards will be added to the Pause cards queue.
  • When the number of Purchased Idle Days reaches 5 for an account, the system will automatically activate one of the cards pending in the Pause cards queue and a number of Purchased Idle Days corresponding to the account’s subscription plan is added to the account’s already available Purchased Idle Days balance.
  • If the number of available Purchased Idle Days in an account is above 5, all Pause cards filled into that account will be added to the pending Pause cards queue. The balance of Purchased Idle Days will remain unchanged. If the number of available Purchased Idle Days in the account is less than or equal to 5, one Pause card will be activated and a number of Purchased Idle Days corresponding to the account’s subscription plan is added to the account’s already available Purchased Idle Days balance; the remaining Pause cards will be added to the pending Pause cards queue.
  • If a subscription expires by quota, and is renewed before the expiry of the subscription’s 30 days time period, remaining unused days will not be considered as Idle Days, and will not be added to the account’s Idle Days balance.
  • Only Purchased Idle Days acquired by activating a pause card will be added to an account and will accumulate.
  • If an account’s Internet subscription expires by Quota, the system will start deducting from the remaining Purchased Idle Days. When all Purchased Idle Days are consumed, i.e. when the number of remaining idle days reaches ZERO, Cyberia has the right to cancel the DSL account without any prior notice.